Terms & conditions

BarMenu.Pro is operated by OBC REVOLUTION, registered in North Macedonia. You can reach us at contact (at) barmenu (dot) pro. These terms apply to every account created and every order placed through this website.

A seat: the right for one dining table to show your menu and take orders for one subscription period. It is not a credit and not a one-off. While a seat is running you may add, rename, renumber, move and delete tables as often as you like.

Everything else is included on every account — unlimited menus, categories, items, photos, languages, orders and menu changes, the order board, printable table cards, staff accounts and zones. There is no upgrade that unlocks a feature.

We sell software only. Tablets, phones, printers, mounts, cabling and network equipment are not part of any order and are not available from us.

Every venue gets 2 dining tables free, permanently. This is not a trial and it does not expire. A venue that never needs more than 2 tables never pays us anything and is not a lesser customer for it.

Your guests use their own phones and need nothing from us. To watch orders arrive you need a device with a browser — a tablet, a phone, a laptop, anything you already own — power where it sits, and an internet connection.

We are not responsible for the purchase, condition, warranty, repair or replacement of your equipment, nor for the quality of your internet connection. Any device named anywhere on this website is an example only; we do not sell, supply or endorse it and we are not paid to name it.

Your menu is yours: the names, descriptions, prices, photos and translations you enter remain your property, and you may export or delete them at any time. We store and process them only in order to run the service for you.

We do not sell your data, we do not use your menu to advertise to your guests, and we take no percentage of anything you sell.

You are responsible for what you publish through the service, including the accuracy of prices, allergen information and anything else your local law requires you to display.

Guests do not create accounts and are not asked for a name, an email address or a payment card. An order is identified by the table it was sent from, and it is a message to your staff — the service takes no payment from your guests on your behalf and never handles their money.

Prices are in EUR and exclude VAT where applicable. The price you see when you place an order is the price you pay for that period.

Card payments are taken by our payment provider. Card details are entered on their page, never on ours, and no card number is stored by us at any point.

Buying more tables and renewing are the same operation and always ask for a total: if you have 10 paid tables and want 5 more, you ask for 15. Where a period is still running when you buy, the new period is added on top of it rather than replacing it.

Nothing renews automatically without you. We will remind you before a subscription ends.

We do not delete anything. Your menu, categories, items, photos, translations, zones and staff accounts all stay exactly as they are, and your free tables keep working. What stops is the paid tables serving the menu, and only after a short grace period. Renewing brings them straight back, oldest tables first.

If something we sold you does not work as described and we cannot fix it, write to us and we will refund the unused part of the period. We do not refund a period because a venue changed its mind about using it — which is exactly why the free tables exist: you can see the whole system working, with your own menu and your own guests, before you pay anything.

We aim to keep the service running at all times, but we do not guarantee uninterrupted availability. Maintenance, a hosting failure or a network problem may interrupt it. Where an interruption is our fault and lasts long enough to matter, tell us and we will extend your period accordingly.

Your venue keeps working without us: a printed menu and a waiter are still the fallback, and nothing about your business depends on this service being up to take money.

You are responsible for who you give access to. Each person should have their own account with the smallest role that lets them do their job, and a device signed in to the order board should be one you control physically.

We never ask for your password, and we cannot read it — it is stored only as a hash. Where our support team needs to see what you see, they enter your panel through an audited support session that is recorded, rather than by asking you for credentials.

We may suspend an account that is being used to break the law, to send unlawful content to guests, or to attack the service. Suspension stops the account working and keeps every byte of its content; we will tell you why and what would end it.

Our liability for any claim connected with the service is limited to the amount you paid us for the period in which the claim arose. We are not liable for lost profit, lost custom or indirect losses. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. The date at the top always says when they last changed, and a change that affects what you pay or what you get will be sent to the email address on your account before it takes effect.

These terms are governed by the law of North Macedonia, and its courts have jurisdiction over any dispute arising from them.